Just an unpleasant experience. I live here in Las Vegas and will often take family to the Strip when they come to town. We were looking for a late night bite to eat and decided on McDonald's since it was right in the hotel. The servers were incredibly rude. My aunt had only asked if they were serving smoothies and the girl behind the register rolled her eyes and responded with an attitude. After receiving our food, I had asked another employee where I could find straws. She intentionally ignored me upon my first attempt to get her attention. When she finally turned around after talking to her friend, she acted as if I was burdening her.
Maybe I'm expecting too much from a fast food place on the Strip, but I feel that if you are working in customer service, you should be providing customer service, not acting as if you are still in high school and hanging onto that angsty teenager we all have inside us.