What a great experience from beginning to end. When making our appointment the person on the phone was terrific. She took her time and answered my many, many questions. We have a 12 week old Havanese and were nervous about finding a groomer. I had heard horror stories of people taking their dog to other groomer's place of business and their pet being in a crate for hours waiting to be groomed and pets being hurt. Heather from AZ Pet Stylist showed up to our front door right on time and was extremely kind to our puppy. She also answered my many questions. We got personalized service with no wait time for hardly more than the stand alone stores where you have to leave your pet. Our puppy came back into the house so happy and looking just adorable. Outstanding service and we will definitely be using and recommending this company!!