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  • Had a small miscommunication with the shop at first about 'replacement' vs 'repair', but they were quick to do everything they could to make up for it. A+ for effort. The team took their time to explain everything and assure me that repairs are guaranteed for life. Even though I wanted replacement they stood by their repair. They went as far as giving me cell phone numbers and promises. Sounds cheesy, but it worked for me. Due to their "hands on" explanations, sometimes their consultations take a little extra time. I only got mildly annoyed when the rep was 15 minutes late for my appointment (which was my mistake to plan during MY lunch break which coincided with lunch breaks of other Gerber reps too). I had to sit in the lobby listening to two employees discuss their workout routines and diets. Have back-office talk in the back-office!... As for quality of work, I've been impressed so far but it hasn't been more than a week. I was also happy to see the car washed upon return. Little things like that create return business for me. I'd use them again, and recommend them to all.
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