Gave them another chance and ordered online with store pick up again. This time my 3 items were all ready by the time they promised which was wonderful! BUT their pickup at store is a joke. They make you wait through the entire line in the front where people are checking out AND RETURNING THINGS! Anyone who returns items knows to be prepared to wait a while because the person in front of you always has NO RECEIPT and NO TAGS on the item they are returning! Come on... you KNOW this is true! LOL! So after waiting 22 minutes to pick up my items that I had already paid for was a joke. Since I order online to AVOID having to wait in these crazy lines JC Penneys need to change their in store pick up if they expect customer to use it! Other department stores have a special desk for pick up so you never have to wait (that is the reason we order online!) They have 6 counters up there...make one of them online pick up!! Bummer...coz really wanted this time to be a good experience because I like Penneys... :(