The only reason they got a star is because the food was good. My family wanted bagels this rainy morning so I jumped in my car knowing that Einstein's had a drive through.. yay! After a VERY long drive through wait (which I didn't even mind) I received my order. On my way home I was smart enough to check my order (was going to do it at the window but seeing that their was tons of cars behind me I put faith in the Einstein workers.. big mistake). They completely forgot over half of my cream cheese. Little irritated (and pregnant .. which never helps!) I called the store as I turned back around half way home and asked that they put together my cream cheese and run it out to me considering there was a reason I was going through the drive through (raining.. PJ's.. pregnant.. ) The man on their side said no problem. Then I called back when I got there and a female worker answered.. I mentioned what I discussed with the previous worker and she was dead silent for a good 30 seconds (hello.. anyone there?) and seemed extremely annoyed that I wanted her to run them out to me (mind you its sprinkling now at best and Im pulled in right up front). Frankly, I was annoyed that them running it out to me was MY idea and not their immediate suggestion in the first place (worked many years in retail/customer service/ and even food service). THEN.. (arg).. I get home.. and come to find that my chocolate chip bagels were actually cinnamon raisin. .. ... ... (Did I mention I was pregnant?!!) There was no way I was going back AGAIN to get a freakin chocolate chip bagel.
LESSON LEARNED: If you go to this establishment forget about good faith.. always check your order thoroughly before leaving the drive through.. even if there is a mile length of cars behind you who have been waiting a very long time..