DO NOT GO TO THIS STORE! The owner is rude and should not be in business of any kind. He plays the "I'm a jolly and charming man with a fun accent and I make jokes to woo customers" card, but his true color quickly came out when I called him on HIS mistake!
I had jingle taps taken off of a pair of tap shoes and new taps put on I bought across the street at Capezio. Easy enough, right? I told him multiple times that I was leaving early Saturday (7am flight!) and needed it done by Friday which he agreed to and did (could tell by the language barrier he wasn't quite getting it, so I reiterated a few times this was a quick job and that I was only visiting and leaving early Sat). He also said he would call when they were ready and he DID NOT.
I also told him that they could put the old taps in the boxes the new ones came in because I wanted to keep them. Well, that did NOT happen (the shoe guy just kept them for some strange reason. Why would you even do that. It's MY property!) and when I asked him to ship me the taps because I had to leave, he looked at me like I was crazy. It was HIS mistake and he said "he didn't have the budget." He said I could pick it up later but that wasn't an option for me. I had already driven 30 minutes and I had work in the evening so could not get back to the store. Unbelievable.
I had to drive to where the taps were to get them back (mind you, I paid for a service that was NOT completed!) after my amazing BF went back in to talk with the guy. That wasn't an option when I was in there this "business owner" could offer?!?! This man should not be running a business. May I suggest something not dealing with the general public.
Tip for this business: 1. Your default should be to return the taps AT ALL TIMES. It's THEIR property! Let THEM decide whether to throw away or keep. 2. Business 101: you PAY for your mistakes! It's part of the gig when You SCREW UP. Whether it's in your budget or not.