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| - Quite disappointed with my experience here.
I was looking for a specific item (a black/grey cell phone case which they had on their website) for a birthday gift for my girlfriend and because I work near by to Scottsdale Fashion Square, I figured I would check there to save on shipping/be more convenient for me.
They did not have the item in the store but offered to order it for me and I was told that it would take "3-5 days" to arrive to the store (which is where I asked for it to be sent due to the location of where I work). Now I assumed that the 3 to 5 days were business days but seeing as I was ordering it on Saturday the 14th and didn't need it until Saturday the 21st, I figured that at the worst it would be there on the Friday which I explained all of this to the saleswoman before making the transaction.
After receiving no call by Friday afternoon, I put in a call to the store to ask what the status was and the saleswoman told me that it was scheduled to arrive the following Wednesday (the 25th). Shocked, I explained the time frame that I was given when I ordered the case and the saleswoman stated that the time frame should have been 5-7 business days (which as it turns out, the 25th would still be 8 business days after it was ordered). The saleswoman also tried to explain away the delay by saying that it may have been due to the holiday, to which I thought to myself "what holiday is in the middle of September?", and the saleswoman quickly followed the holiday explanation up with "I mean its only a Jewish holiday, but it may have caused a delay".
This definitely shocked me (only a Jewish holiday?) but I proceeded to take the steps to see if my order could be taken care of in the time frame I was looking for. She looked at other stores in the Valley but it wasn't there.
After hanging up with the sales woman, I was looking at the receipt and noticed that the original saleswoman had ORDERED THE WRONG COLOR. Completely miffed at this point, I called back to check if the color I had asked for originally was at any of the stores and again the answer was no, and after discussing the incorrect order the saleswoman said that they could cancel the order and reorder in the correct color and have it one day shipped to the store.
Given the circumstance, I understand that they did what they could but why wouldn't you have just one day shipped the original order? That way when it was wrong, I would have known in time to make other arrangements. Also, the sales staff may want to work a little bit more on listening to what the customer is asking for/ordering and not saying insensitive things like "only a Jewish holiday" because it will certainly be a long time before I go to this location (if ever) again.
Stick to online shopping or only buying what you can walk out of the store with when it comes to this store.
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