Only gave them a 1 start because I like their food . First off I would like to say as yelper I've only ever left 1 bad review . Again this is my opinion so here it goes .
I absolutely LOVE the food and the bread is to die for ! The new your steak strip is my favorite !
Now customer service IS HORRIBLE when it comes to the hostess. I understand that we came at a busy time and there is call ahead waiting but the policy I think. Reds a little revision. So you can call ahead BUT all your party has to be here . I think this is a little unfair I understand why they do it I've known people that have worked in the restaurant business before and I get it but my party of 7 was only missing 1 person and they wouldn't seat me . I was going to order for the person and everything but no couldn't even get on the wait list . I've been to places where if at least 80% of the party is here they would seat you.
Back to the hostess - when I asked if I can at least be out on standby she said "um nope al your party has to be here " but in a very snarky stuck up way . They she proceeds to talk to the other hostesses and say "ugh I hate working weekends I have to deal with these people "
Sorry you hate your job you choose to work in The food / customer service industry
So now we get seated 45 mins later because the 1 person wasn't here and my server took about 20 mins to get us drinks and our food took about another 30mins
Don't know if it was an off day or maybe the staff or location but never have I had this type of "I hate my job" environment. Don't believe I'll be returning to this location . Disappointing to say the the least