I went with my family for dinner this time and the food was excellent as usual, however i was disappointed with the service and staff over there. We ordered Chicken Tikka kabab (which came on a sizzler) and Chicken manchurian for starters, which were excellent. The best Chicken Manchurian I ever ate at an indian restaurant in US so far. We ordered Naan and vergeterian curries which were good again. The chicken biriyani in the menu says north indian style, however they serve the Hyderabadi DUM chicken biriyani which is again excellent and no complaints about food absolutely. A+ for the food and C- for the Service
However here are some Negatives:
1. The service was still let down as usual. There were plenty of servers this time, but no use. They do not address you frequently to your needs. You need to call them. When you call them, they do not come to you immediately, however give a smile and say they would return only to come back after 5-10 minutes when they could easily listen to our needs.
2. They did not care to see if the water glasses were empty, we had to tell them couple of times to get the water and finally a water jar was placed on the table with no manners to serve the water in the empty glasses which was at least worth our wait. There were hardly few customers that night with several girls to serve who only seem to be busy walking down the aisle to serve one customer and then go back to the kitchen without caring for anybody else on their way back. They do not even look towards anybody else.
3. The main course arrived with only 1 dinner plate when we were 3 of us. The girl said she would be back with plates but never came back and saw her serving food to some other tables. We then had to get hold of somebody else to get our plates since the food was getting cold.
4. The girl who was serving food never came back and asked for any desert or drinks until we called her again. She was in a bit of demand as she was not to be seen for a while.
5. My final comment is the price of Chicken Tikka kabab.. It was 13.95/plate, and we felt it was exorbitant, highest at any indian place in Arizona. The second highest i have seen is at 12.95 at couple of indian restaurants in scottsdale. The Tikka was good but not worth at that price. I had to order it since my son loves it and there was no option for me. The Tandoori Chicken entrees are highly priced and really should be lowered in my opinion. The tandoori chicken for instance was 12.95 which is again exorbitant, since it is around 10-11 everywhere else.
I hope the owners(with their highly inexperienced staff) and other customers will find this review useful for the dinner and service.