My 1st visit was an oil change for my Wife and once the bill was ready I went over the bill with them and question what the additional charges where, they took them off, but that's pretty shady. My 2nd visit, took car in for check engine light, diagnosis was a O2 sensor, had to pay a $89 diagnostic fee up front, never had to do this before after it was all done cost were around $300 total. Now 3rd time acceleration issues and I really didn't want to go back to them but my repair shop was closed. So begrudgingly I did, they could not figure out the problem told me I should see my dealer. Took the day off and took my car to my guys at Granite Reef Repair in Scottsdale, they took care of it like it wasn't an issue. Just my opinion but Pep Boys are a shady company, overpriced and for the most part just like Sun Devil Auto repair scams.. I won't go back and I'm happy to let everyone know why.