I have shopped there in the nineties when they (names witheld) were running the place with just a couple of girls helping them. Originally he was on the floor to help and was at the cash for questions, help and cash out, but now the place just runs itself.
They have the best selection under one roof bar none. And the owners are really nice people unlike what Diva Dee who gave a really bad review says of the place. Most of the girls working there are new Canadian Asians so their english isn't great.
They're as nice as anyone else, they're definitely not rude. They usually are very busy and I wouldn't advise going on a saturday afternoon if you require special attention. I would have loved to have been there when DivaDee threw her tantrum.