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  • Nothing worse than having your furnace break late on a Friday night. I spent hours calling around to a number of different companies trying to see if I could get someone to come in and fix my furnace. Most places were too busy, or only serviced their "valued customers" which is great, if you're used to having a broken furnace, I suppose. I on the other hand had had no furnace issues before, and as such this was all new to me. Luckily I was able to get Laird and Son on the line. Their late night tech, rather than saying it would be $200.00 to come out and check out what the problem is (like many of the companies I called) helped me debug the issue over the phone, and even tried to see if it was something I could solve for free - like a flame rod that needed cleaning. Turned out to be the igniter that had cracked, and he told me he could get the part by Monday. This wasn't ideal, but it was similar to what other people were saying. (Protip: don't have your furnace break on the weekend.) He got back in touch with me the next day, and told me that he had the part and could actually be out before noon on Saturday. No 4 hour window, just "you want me to come by? Alright, see you in 45 minutes." He had the part replaced, and went through a number of other tests. There was no upselling, and the quote he gave me before coming over was the price I paid. Turned out to be $350+HST (a bit more than the $250 quotes I received - but they didn't try to help me out over the phone, and who knows what upselling that would have led to - but MUCH LESS than the $1100 quote other companies set out for the same job.) The customer service couldn't be beat, and the guy who came out to help me out answered all my questions. I went from knowing nothing about furnaces, to being pretty aware of what's going on, and I am now able to debug and fix a few things on my own in the future. Amazing experience.
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