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  • Left Pfaff BMW after the salesman at Budds' Oakville asked me to consider the better "relationship" I'd have by shopping at Budds' (stupid car salesman rhetoric item #1). Hours of time, $2000 deposit placed, final papers signed, and car guaranteed later, I receive a phone call from the salesman several days later that the car was RECALLED but they would get me another. Only catch? I'd have to pay $2000 more. Find out the car had actually been recalled a whole week before I placed my deposit (nobody mentioned it). Budds' Oakville refused to absorb the cost of the mistake (signed papers and deposits apparently mean nothing). And the "relationship?" Was given some backwards logic that they were trying to help me out by having me compensate their problem. Customer service at its worst. Avoid... avoid... avoid. Pfaff. BMW Toronto. Parkview. Autohaus. Budds Hamilton. Message me if you want to know more.
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