Still a fan!
I needed the services of the Genius Bar for two issues so made an appointment online for a Friday afternoon because I was off work. There were plenty of slots that day according to the website. When I went in I headed to the bar at the back where a guy stood with an iPad and checked me in, then pointed me to a free stool. I was waiting a while beyond my given time but after a while was taken to Adam. He wasn't enormously chatty but was nice. I needed a new part which he ordered in-said it would be 5 business days or so. He managed to fix the other issue after a few attempts at trying different things. I was kind of glad he didn't fix it in 2 seconds. I would have felt totally stupid! He answered all my questions really patiently.
5 business days later I got a call saying my part was in. I made another appointment and headed in. Again, there was a bit of a wait. The store is really stuffy. I suggest wearing layers if going in there! Cyril looked after me this time and took my laptop into the back to fit the part. The big bonus was that it was all free-even though they technically could have charged, despite my Applecare agreement.
I liked it that they conferred between themselves when they were having an issue or wondering how to do something. Sometimes there were two of them trying to figure out how to get a rebellious iPhone to connect or a MacBook to behave. I overheard quite a bit of a learning session with an older woman. I have no idea how the genius managed to stay so patient with her. Claps for him! I couldn't do that job...