I like that they have movies for the kids to watch while they get their hair cut, it helps the kids to stay still and let the stylist do their job. Crystal is the best and so patient. I took my 3 year old in February for a trim and she screamed the whole time and wiggled all around and Crystal was able to give her a straight hair cut . We just went back for a real haircut and I was nervous my daughter would scream again but she was very calm with Crystal and she got a great hair cut.