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  • Terrible experience! I had Sewickley Spa on my must-try list for a loooong time and I was excited to find a moment to schedule a hot stone massage there. I informed the receptionist of my particulars - heating mat as I am ALWAYS cold on the table summer or winter, dark room for relaxation. She warned me that they charge customers 50% of the service if you are late so I made sure to leave very early for the location with the hope to relax in the waiting area with the aforementioned water and snacks prior to the massage. I assumed the place was in a nice soothing secluded location given the picture of the home-converted to spa style picture on the yelp website. This was NOT the case. When I rolled up to the address I was in bumper to bumper downtown traffic with lots of people out on the sidewalk malingering around. No easy or free street parking in sight. I called the front desk and they lead me to the free parking area for the spa behind the establishment - thank goodness. Unfortunately, my early arrival led me to a waiting area packed with people - every seat but one was taken. Again not very relaxing to be sitting with a bunch of strangers in your robe. The room was adjacent to the nail salon area and the racket made by both patrons and staff coming in to join the conversation was loud and disturbing. NOT a relaxing a place at all. I asked if there was an alternative location for quiet time to decompress before my massage and did not receive any options. I asked them to bring my purse back so I could sit in my car for at least some quiet time before my appt. Also FYI one of the things I love to do is read fashion magazines at the spa in between treatments. This place does not invest in this type of magazine - there was one Self which I had read already. This lack of variety was shocking. I asked if there was an alternative place for other magazines to peruse and was led to one other area with just more copies of the same old non-fashion magazine. Yet another - minor - but annoying issue that detracted from the spa experience. So off to my car I went and waited until 10 minutes before my appt time - after all I didn't want to be late. However, my massage therapist definitely did not have the same attention to punctuality. He came 8 minutes after the start of my appt and I informed him of this and reminded him that I wanted the full service that I was being charged. He initially stated we had started "right on time" but I showed him the time on my cell phone and he realized the mistake and blamed his previous client for running late. He did provide an excellent massage though he did not have the heating mat on as I requested with the receptionist and I was cold for 80% of the treatment time - again not relaxing. He did provide the full amount of time for my appt which I appreciated as it was NOT my fault if other clients were not penalized for being late when I made every effort to be professional and punctual. He had an excellent technique and if not for all of the other issues that spoiled my experience I would have gone back. He also brought in a space warmer to help warm the room to keep me more comfortable since I was freezing on the table. At check out the receptionist did not ask how my experience was just took my credit card and proceeded to charge me for my service. Pathetic. She likely already knew that this was a very poor experience for me and did not want to find out more details, I considered talking to a manager about the poor service, but in that moment I was happier just to leave and never come back here again.
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