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  • Jack, the owner of Ultimate Finish, is a very stand up guy, and really did his best to try to resolve issues and made multiple trips back to my house in an effort to do so. He is the sole reason I am providing 2 stars, or else I would value my dissatisfaction normally at a 1-star rating. Ultimately, I spent a good deal of money to have my floors cleaned, grout repaired, and a number of discolored marks removed (they call them acid stains in the industry). Unfortunately my expectations where not well managed, as in the end, my grout is now fairly mismatched from the areas that were patched vs the existing (since the colors they offered did not match with my pre-existing -- but I only learned that after the job was completed), there are a number of hairline fractures in the grout that the guys wouldn't patch as not enough grout had been removed, and in many instances the grout wound up seeping back out of the cracks over just a few days -- causing my housekeepers to try to clean it up and apparently in doing so, removed the polish on the floors which now look like little dull streaks in various areas. Overall I just regret the whole process. I spent a good deal of money and don't have much to show for it. And now I spend more time looking at the floor than I previously did so I just notice all the imperfections that much more! I would advise anyone looking to have grout repaired with any company to verify and test color matching prior to beginning, verify whether or not hairline fractures will be repaired, and confirm the dos and don'ts of how to clean the floors afterwards and what products (chemicals and types of cloth) not to use. Jack is a great guy and really tried his best to solve the problems, but the challenge was that my expectations from the get go were that the floors/grout would be repaired and all look cohesive. Yes, I recognize that new cracks will occur over time, but at least for a little while the floors would look nice. Unfortunately what I wound up with is no where close to that, even after just a few hours once the grout dried, unfortunately.
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