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  • At the time of check-in, the front desk asked me $6 (two nights) for Room cleaning fee in addition to the full payment, which I paid thru Travelocity. Next day, I checked the Travelocity payment statement and came to know that I already paid the $6 in a different name, Property Fee. I showed the paper to them and got refund it. I wonder if it is their way of double charge. On the night, I found a cockroach in the bathroom. So I had to check every corner of the room, not to carry any cockroach to my home. At the time of check-in, they didn't return me my ID. Next morning, when I got there to mention of the double charge, they got me the ID. What if I didn't go to the front desk for the claim and drove all the day without the ID? The double charge, cockroach, unprofessional work skill, and water damaged bathroom wall with a water leaking noise... No recommend!
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