I go to chilis about twice a month love the chips and salsa and blackberry tea normally the sercives is great but this time was a complete disaster ! The hostest didnt know our server was going to be and raddles off five names of possible waiters not a big deal just super awkward when the sever eventually did arrive we placed our order after about 20mins appetizers and meal arrive at the exact same time my Boyfriend mashed potatoes had a hair in them(f***ing disgusting) it took so long to get someone's attention that he decided that he would just eat the rest of his food instead and not mention it knowing it would ruin my appetite.durning the whole meal we were checked on ZERO times every time we tried stopping an employee's including a manger to ask for refills and more salsa. they rushed right past us the restaurant by no means was backed and even if it was thats no reason to give piss poor service when we did get a mangers attention he seemed very aggravated and rushed never once asked how our meals came out and just hurry up and basically threw our to go boxes on the table .To top this all off there new payment systems on the table wasnt reading my card for i had to walk across the street to the bank where my card worked just fine and didnt get to redeem any point for my puchuse may seem stupid to some people but i love getting points for my puchuse to eventually receive a free desert needless to say we won't be returning any time soon.