This is my favorite shoe store by far. I love the service. I love the quality. If you have difficulty in finding shoes that fit, are comfortable and last, this is the place to go. Yes, you will likely pay more, but you get better quality. I really like the fact that it is family owned, and part of a regional chain. It is owned by the people who own Lucky Shoes in Akron. When we lived closer to the area, we shopped there -- they are legendary for service. The only reason I did not award 5 stars is that they do not have a wide selection of styles. If you want that you need to go to their other store in Strongsville. Worth the trip if you really need to. Also, look for occasional Groupon offers, usually around Christmas time.