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http://www.openvoc.eu/poi#funnyReviews
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  • This review is not specific to this location but to the overall company. If you can stay away from this company I would at all costs. About a year ago my fiancĂ© and I moved to lake las Vegas and had to drop our cox service since they are unable to provide service in the lake Las Vegas community. When we first signed up we were told we could have the highest speed of Internet available but when the technician showed up to set up our internet he let us know we would not be able to get their highest internet speed. We accepted this. A few months later... Aka December 2015, we had an unexplained late charge added to our account. We attempted to contact customer service via online chat 3 times. During each chat session we were explaining that we had a history and proof of our payments being withdrawn we were hung up on. I decided after failed online chat attempts to give them a call. I was then hung up on 2 more times. So we ended up paying the late charge since everyone refused to help us... And kept hanging up on us. Recently our bill was increased (which I understand happens sometimes) but I was met with an idiotic customer service rep who told me how much my bill had increased... Which is information I provided him with at the beginning of the chat. He then told me after me asking multiple times if he could explain why my bill had increased, that I would have to call billing who then was unable to locate my account and told me I didn't actually have an account with them. After having a late fee added and our bill increasing an being met with incompetent customer service reps that are unable to transfer calls and look up your account info... I would never recommend this company to anyone. IF YOU HAVE THE ABILITY TO GO WITH COX, please save yourself the trouble and go with them... Century link is incompetent and doesn't deserve your business.
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