The experience started out pretty good. Jeff called me and personally went over options for a bachelorette party. He told me to contact him anytime with questions. Well, I have now contacted him at least three times with questions. Crickets. The last time, I said "okay we are ready to book", and yet still NO response. Why? I don't understand it. Are they actually turning down an opportunity to make money? We are looking to spend more than $2,000 for the night, so it seems like I would be worth the time to make a phone call or just respond to an email. I am really surprised at all these good reviews. Perhaps their service is good when they bother to give you the basic amount of customer service.
UPDATE: While Jeff did contact me after this review and explained that he gets hundreds of emails a day, I decided not to use Red Carpet after all. It just seems like bad business to me. He sent me an email that he said he had sent nearly a month before. I never received it, not even in my spam folder. So, it's a possibility that they just have a terrible email server that drops emails. If you have hundreds of emails a day, it sounds to me like this is a problem for your business.