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  • I am extremely dissatisfied and offended at the service i received at this 24hr fitness location. I had been thinking of switching memberships to 24hr fitness, and received an invite from a friend to come play basketball and test out the gym. So i went online applied for a free day pass and received one. Upon arrival i presented my pass, and was halted until Mike the manager arrived. Mike then proceeded to ask me what I would be using the day pass for today, and i replied play basketball with a few friends, then workout. Mike then told me that the basketball court was "ONLY" for members and that my options for playing would be to join right now or pay for a day pass.... I said I have a day pass right here, and no where on it does it say it limits me to any section of the gym. He then replies "it says restrictions applies" in the fine print.(Which was a lie). I say ok how much is the other day pass then, and he says $25! At this point I am very upset, and say no way am i paying that just to play basketball for one day. He then goes on to say its because we don't want our members waiting in line to play behind non members,(there were literally only 14 people on the court) and also there was a lot of fighting in the past, and it was only people who were not members so thats why corporate made this rule. I was a member of 24hr fitness in Centennial hills previously, and never did I hear any such rules. I feel like Mike's story was complete BS, and that If I were of any other race I would have been able to test out the entire gym freely as my day pass granted me to do. Thats what he made me feel like, through his tones, and looks of contempt. Needless to say I will never go back to this gym, and 24hour fitness can forget about me ever becoming a member here!
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