Placed a large order for a lunch at my office. There was nowhere online to order a side that I wanted, so when I picked up my order I asked if they could possibly do a side, that I was glad to pay for. I was told there was no way they could give me the side that I wanted (just some cherry peppers). I've gotten them many times before, on the side, but for some reason, at this location they refused. I was then told by the man at the cashier that if it were a little slower and if I asked nicely maybe they would do it. Hmmm, could have sworn I asked VERY nicely the first time!!! Then to boot, as I pick up my box and bag of sandwiches while carrying my baby in a car seat, none of the 8 or 9 chivalrous men behind the counter could even help me open the door to go to my car! Avoid this Jimmy John's!!!! I'd give it a big fat zero if I could!!