I went to the Eaton Centre location on a day and time when the food court was almost empty so I was very disappointed to have such a bad experience.
The service was slow, the burgers were flavourless, the onion rings were bland, and the poutine was way too salty - something I have never experienced before in the other BSB location on King Street.
I thought the staff seemed really disorganized when I was waiting for my order. They prepped and served the burgers for the people that ordered after myself and 2 other individuals ahead of me, making us wait a good 15 minutes for essentially the same product.
Overall, a very poor experience. I will probably stick to the location on King Street versus this one.