I love the Palazzo as a whole - great restaurants, beautiful rooms and convenient/close parking. My issues are specifically regarding their video poker machines and cocktail service.
I don't really gamble - only when I have family or friends in town, and I only play bonus poker and a little slots.
We had to walk around half the casino to find any video poker machines on the floor - they're apparently all clustered near Zine except for a couple random ones I found in front of carnevino.
I could be wrong but the payouts for each type of poker are supposed to be standardized. Every bonus poker machine I've ever played has a 10 credit payout for 2 pairs w max bet 5. But all of the machines in front of carnevino only pay out 5.
I've never seen that at any other casino and feel that its super deceptive since most people are so used to playing the same game they don't even look at the payout chart, and they shouldn't have to.
The cocktail service also sucks - took over half an hour sitting at the same machine until I saw a waitress strut by. So no more gambling at Palazzo or Venetian for me. I'm realistic - I play to kill time, not to win. But I still don't appreciate them trying to f*ck me faster without my knowledge