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  • The only reason these people are getting two stars are that they are very nice and apologetic for the delay.I wish I had not started my process with them because I feel they misrepresented the length of time my refi would take. It has been more than two whole months since I applied and had my appraisal done. I had to email several times for the status of my loan. It's like a black hole after the appraisal is done you hear nothing. The bothersome thing too is that at the beginning they send out emails about what is needed and they say "urgent items needed". They make you think it is time imperative they get the stuff. Well I always submitted the documents within 24 hours. That was more than eight weeks ago! What was the urgent part? They make this a horrible waiting game and just as, if not more than, as nerve wracking as buying a home. They keep saying 10 to 15 days more each time. All my friends say I should have gone to a local mortgage broker but now I'm months into it and don't want to start all over again. I think that's exactly what they count on. Please save yourself the headache and look into the company first. Sad
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