Excellent customer service, very knowledgable, and great problem solvers. Sadly, I made the mistake of going through Safelite glass at the recommendation of my insurance company. They managed to install the glass wrong, insist they'd done the job right and leave me with a window without tint that suddenly had difficulty rolling up and down. Yikes. Smartfilm was able to get around the shoddy installation and tint the window. I love problem solvers.