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| - It's a typical Friday night at Outback around 6pm and exactly what you expected PACKED. However, we were able to get a table quickly and had a server named Heather. From the time we sat down and throughout our meal Heather always had a smile on her face, continuously attentive to us and was always checking if we need anything else. My fiancé decided to order something we don't normally pick, the philly cheesesteak and unfortunately he was unhappy with it, but Heather said no problem, let's get you something you like and substituted it. Shortly after, the Manager Michael came by and apologized for the inconvenience and said our meal would be out shortly. Honestly, it wasn't his fault, we should've ordered what we enjoy. Quickly thereafter, our meal came.
The Manager Michael and Heather came back on separate occasions and multiple times to check on us to make sure everything was ok, which we were all happy. At one point, our daughter asked if we personally knew them and I explained to her, No, they're just really friendly and amazing here.
Working in a customer service setting, I know how extremely hard it is when it's busy and you are doing your best to make customers happy. I saw Heather running around helping serve tables around us and she was always so friendly and smiling. At the end of our meal, I told her thank you for being so friendly and her customer service was amazing. She said "I try my best to make you have a great dining experience so you can just sit and enjoy your food and not have to worry about anything else." Well definitely mission accomplished.
On another note, I know customers love to call to complain and rarely call to praise. I feel this location definitely needs to be praise for all their hard work to go above and beyond to make their customers happy, regardless of a busy day or not.
Once again, I just wanted to say thank you to Michael and Heather for making our typical Friday night dinner extraordinary special. We will definitely be back.
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