I wasn't sure how to respond to the owner's response on Yelp so I am posting this as an update to my original review. I did try and take a photo with my Iphone when I got home but had trouble centering the photo to show the disparity and gave up. I am sure you are a very talented waxer as evidenced by the numerous positive reviews. I suspect you trying to juggle me and two other clients at the end of the day played a big role in what happened with my brows. I don't really understand your statement about half my eyebrow being gone. To clarify, the distance between the bridge and one brow is 1/8 and on the other side 1/2. The hole is not huge but was not there before and the hairs were probably caught in the wax. I did tell you they looked great, and with the quick glance I had in the mirror I saw clean and shiny brows that looked neat so I was out the door. It was upon further examination when I got home that I saw how off they were. I have been having my brows waxed for years and while they definitely were in need of cleaning up, their shape was good and there were no holes. I truly believe based on the amount time you spent with me, this was a result of you being rushed. I appreciate very much you taking the time to respond and I hope you will consider slowing down because rushing can lead to mistakes. I see that you are considered one of the best and that is the only conclusion I can come to for why this happened.