We had reservations for 5, called in 2 days prior. The person taking the reservation stated that we did not need to make a reservation but could if we would like. We opted to make the reservation since it was a client dinner.
When we arrived they claimed there was no reservation for us and that there was a graduation party going on and no tables available.
We show them on our phone the date and time we had called in for the reservation. There were no apologies or "I'm sorry, let's see what we can do for you" just justifications.. showing us a sign they had at the register telling personnel not to take reservations, and saying we could eat at the bar or wait and see if something opens up on the patio. We opted to go some place else due to their attitude.
A fairly new place that we were anticipating to try, but doubt will ever go here again due to lack of customer service and empathy.