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| - Wow, just... Wow.
My Firs- SECOND- and only- SECOND complaint! (Still the same complaint, really.)
So, I went back today hoping to redeem my views. They were simply reinforced. Even though Yelp is most definitely a place for opinions I will try my best to be as factual as possible. I hate for one bad experience or one bad employee to ruin an entire restaurant for me but that's the way it's looking. Heck, that's the entire reason I went back tonight! "Don't let one bad apple spoil the bunch." to be a good sport, heck I even tipped my normal rate again tonight because I am still trying to see the positives! Well, I'll start with that:
THE GOOD: As usual the food was outstanding. We were not only served by "Katie" (who I will get to in a second), but also by a gentleman in the back who quite possibly the only man to receive a hypothermia injury in Las Vegas. He was polite, friendly, and still hobbled over providing us with great service in spite of his leg injuries. The place was a little busier on the bar side of things tonight.
THE BAD: Katie, oh lord Katie.
My girlfriend and I came back, hoping to amend things. For some perspective we have both worked in the service industry before, mostly retail, so we try to keep that in mind. Seriously, I am at a loss for words for your -tact-.
Yes, management DID try to get in touch with me since my last visit and review. However, they never left a message, leaving me to believe they were telemarketers. I also work at a hospital so once I realized who was calling me I tried to call back ASAP. I do not have the luxury of being able to answer my phone immediately at work. So, I'd end up speaking to someone else who didn't know the situation or why they were being called. Okay.
Katie came over, reminding us that management tried to call. We gave the above explanation and this time gave them my girlfriend's number for contact (she CAN be bothered to answer the phone more than I, and honestly, I'm done). We ordered and started to eat, served by the gentleman I mentioned above. It was busy in the bar area, so I won't jump to conclusions and say she was avoiding us.
She asked if we had "come again for another round to complain." I replied that, "no, this was our first time coming in since you last saw us. It must have been someone else." To her credit, she did let slip one "I'm sorry" around this point.
But then, and I can't believe this, Katie actually got out her tablet, and brought up my first review on Yelp! She said, and yes, this time I am quoting, "You are Brett, right?"
"Yes?"
"See, I just don't know why someone would make up such lies."
"Like what?"
"I don't know, I haven't read the whole thing, but Kristi (previously referred to as [Jane] in my older review) is my FRIEND and like here, you said the table was dirty, it was NOT. And I just, I don't know why someone would say such lies." And she went on (to use my girlfriend's word "harassing us") like this...
Wow. When I worked service, and someone was upset, you apologize, you try to make it better. "The customer is always right." You don't stand there, rehashing old crap, and trying to prove that you're right. But she did, she kept digging that grave.
Our food came. It was still outstanding (and will be missed). The gentleman from the back continued to be a pleasant gentleman. Then Katie brings us the check.
Once again, I'm astonished by her words. She brought my change, picked up her shovel, dug deeper, and said, "Look I don't know what you guys are trying to do, but management here really loves me here, so I don't know what you're trying to do or why, but whatever it is it's not going to work."
I replied, "it's not like we're out to get you or anything."
Wow, wow, just...wow... I am happy to pass this torch to my girlfriend, who was with me on both occasions and has more than enough credibility to speak for our experiences. I'm a glass-half-full kind of guy. I kept telling her to "relax, calm down, and take the high road." I -STILL- hope they call her, redeem this place. Otherwise, Badger Cafe, your delicious food and OTHER servers will be sorely missed.
Girlfriend is currently writing her own review, and email through their website.
When I tipped, because I still just could not bring myself to stiff an entire place on the tip, I wrote on one of the bills, "Because the guy with the bum legs deserves IT!"
With a packed bar, she even thought she had the time to take out her tablet, argue with us constantly, and provide no service other than bringing the check. This should be a massive red flag. The gentleman brought out menus, food, drinks, refills, etc. I'm honestly baffled.
What did the managers/owners tell her to make her feel so invincible to customer complaints? What do they think she is doing? Do they really support this kind of behavior?
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