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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-05-06 00:00:00 (xsd:dateTime)
itemReviewed	Bâton Rouge Steakhouse & Bar
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I have been to this location many times for family functions and so forth. It is quite big and can get extremely packed during the weekends or occasions. I was such a big fan of this place until an incident happened for a reserved dinner for 14 people here and guests who were out of town. I had reserved a table a week and a half prior to the date and reconfirmed my reservations at least 2 times with the restaurant and they assured me they were looking forward to serving me. I got there approximately 15 mins prior to my reservations and they said that the table wasnt ready because another group was there prior which was understandable and we were early so no complaints and we waited.. and waited, and waited for a total of 45 mins AFTER the time of our reservations (so a total of 1 hour). I had asked for a manager (asian gentleman) and he apologized that it was the only table that would seat all 14 of us in a row and is trying to rush the service of the current people who were sitting there (this was at the 15 min mark after our reservations). I then wanted to speak to the manager again.. I assume there was more than one because when I asked this gentleman he said he was the manager (not the same person) and I explained my reservation was at 7:30 and 30 mins of waiting past my reservation time was ridiculous. You could only imagine what his reply was after "maybe you could get yourself a drink at the bar" and my response back to him was "is it on the house?" and he shook his head and i replied back "what makes you think that I want to give your restaurant more money after this service" and he walked away. After when we finally got seated the original manager who apologized to us got all staff to clean up and serve our table first which was much appreciated after the hour wait. We then started receiving all these appetizers on our table (5 total) and I had asked one of the waiters who was this for because we didn't even order anything and they told us that they were just sent to bring to our table. The manager comes back and says that it was complementary for the wait and apologized again. This was really nice of them and I didn't realize how expensive some of the appetizers were (i think there was 3 calamari dishes and 2 dip dishes which totaled over $120). The waiter took our order and was very pleasant as I think from previous stays he served us before. Usually they per-authorize a 15% gratuities for parties over 7 and was very considerate over the wait and said that he didn't charge any tip to the amount which was nice but he honestly deserved the entire 15% he was great serving to my family. Although that beginning portion of waiting was extremely long I appreciated the (asian) manager speaking to me and clarifying that he was sorry for all the inconvenience and also the free appetizers. On the other hand I dont think I will ever look for that second manager (who told me to get a drink at the bar) for any complaints again.. ridiculous responses from him. This place wasn't all that bad the food is consistent and overall the atmosphere was nice. I always love going to baton rouge just for the consistency of their quality in food.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	J

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