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  • On the evening of March 8, 2018, I purchased a to go order from the Olive Garden in Centennial Hills. My order was simple. Chicken Alfredo, Pasta Fagioli, and an order of the Alfredo dipping sauce. My total ended up being $21.95. In the notes; I asked that the restaurant please provide extra packets of parmesan cheese, and plenty of breadsticks. When I got the order, I only got one packet of parmesan cheese. Okay, not a big deal. That, I can live with. To my surprise however, the nearly $4.00 dipping sauce I ordered was, literally, about a spoonful. Probably enough to dip a breadstick in twice. At first, I thought maybe some spilled in the bottom of the bag. But no... this wasn't an accident. When I called to speak to the manager, "Michael Jefferson," I simply asked, "What is the typical amount of dipping sauce a customer receives per order?" He laughed, as if my situation was amusing to him, and said "we don't fill up the cups". Again, I asked for the precise measurement or protocol for the dipping sauce, and again, he laughed. Finally, after much back and forth, he shared with me that the typical amount is actually 4 ounces. So, I measured what I was given, and to my surprise, it was only 2 ounces. Hardly 1/3 of a cup. So, call me petty for being upset; however, what is so displeasing about this situation was the managers attitude. He did not care, and in fact, found it amusing that I was complaining about being shorted. I eat at Olive Garden often. Sometimes, once a week, and I always order the same thing. I am very familiar with the typical proportion, and this was far off. No remedy was offered, no concern was given, and instead of just offering to fix the issue, Michael chose to argue with me; literally, raising his voice over the phone. Shame on you for treating your customers like that, Mr. Jefferson! As promised, I will continue to share this experience with the community, as well as Olive Garden's corporate offices and the BBB.
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