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| - Where should I even begin?
Let me start from the beginning...This was my first time purchasing a car ever so of course I took someone with me who has experience with car salesman. We found the Mazda 3 I wanted used on Autotrader and it was located at Montrose Mazda. I having just moved from Chicago needed a car ASAP to get around everywhere here in Cleveland and was desperate to get a decent car with low mileage and in decent condition. Turned out the Mazda 3 I found was perfect. Sat down with the car salesman Mike Fry. He smelled of cigarette smoke (typical car saleman right?) but was nice. Made the purchasing process and easy one since I had my boyfriend with me we made sure he didn't try and pull any BS with extended warranties and other packages they try and sell you on used cars. That all went well.
THE IMPORTANT PART-----
What didn't go well was the fact that we hadn't officially moved to Ohio yet and I had to get my car registered in Ohio and all my plates, title, and such. We were still in Chicago for three more weeks after I purchased my car and left it in Ohio at our house. My boyfriend had called Mike a week before he was moving to Ohio to start work and let him a message on his voicemail that apparently was the landline at the dealership, asking when we should be expecting our TITLE in the mail seeing as two weeks had gone by and we still hadn't received it. NO CALL BACK.... I moved to Ohio a week later and my boyfriend had contacted Mike two more times and left voicemails and no call back, yet again. My boyfriend and I decided to call and ask for the manager because 4 weeks had gone by and we couldn't get ahold of Mike Fry. My boyfriend tried speaking to a manager and the receptionist would not stop forwarding him to the main voicemail box for the whole dealership. The day before my temp tag was to expire I still didn't have my title in hand to get my plates....I contacted Mike and spoke to him via his cell phone which when I asked him why he didn't return our calls earlier he proceeded to ask what phone we called him at...First off- what does it matter if it was your cell or land line work phone if we left a voicemail why was our call NEVER returned? Then Mike said they still didn't have it, I'm wondering if I still don't have my memorandum of title how was I going to get to work the next day with expired temp plates? It wasn't until the day after my plates expired, after having to rent a car to get to work, that Mike had gotten my memorandum of title. Something that should have been done weeks earlier. And this is the icing on the cake as I arrived five minutes before the BMV closed to get my plates, the woman who was so helpful at the Independence BMV pulled up in her system that no one had requested my memorandum of title until THAT DAY! I was livid.....so the whole time seeing as Mike already had our money in his pocket after the purchase of my vehicle, he obviously wasn't interested in providing good customer service. Instead he half assed his service (if you can even say that) and did the most important thing last minute. I tried speaking to management the day that I walked in to pick up my title and they refused to give me another temp tag so that I wouldn't have to rush to the BMV on a week day after working to get my plates. They said legally they couldn't and one man proceeded to ask, you know, you look like the girl from the Disney movie Brave? ---Really? I will never again buy a car from Montrose autogroup, EVER! Horrible, HORRIBLE, HORRIBLE customer service! It's no wonder these people are car salesmen, his lack of intelligence makes him highly unlikely of being able to work in any other industry.
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