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  • Went to Americas taco shop to pick up dinner for myself and some coworkers who had to stay late. When I arrived, the cook appeared to have taken a few too many pain killers and was white as a ghost. The cashier, whose name was Alex, could not be bothered to pay attention to our order as he was too busy explaining to another customer that they didn't have any steak for her order. I proceeded to order the carne asada nachos, no beans, sour cream or jalapenos, in addition to other food for my coworkers. Verified my order on the screen was correct and paid for my food. The first time that my food was brought out the meat was way under cooked, and had jalapenos, So I proceeded to ask for it to be recooked, well done. The next time it was brought out the chips were soggy, there were beans (which I asked not to include) so I asked for my money to be refunded and my food to be cooked properly. The cashier, Alex, proceeded to tell me I never asked for no beans, and huffed and puffed as he searched through the system to refund me. He refunded me money for the tacos and nachos, even though nothing was wrong with the tacos and I never asked for this money back for the tacos. Once he gave me my money back he began to walk away and I inquired as to whether or not they would be remaking the nachos. He began to yell at me and say why would we remake something if I wasn't going to pay for it, and that if I wanted more food he was going to charge me. I then asked to speak to a supervisor to which he yelled again, WHY? At this point I had lost my patience and began yelling in return. Finally a very nice gentleman by the name of Brian came and addressed my concern, he offered to remake the food himself, and offered my coworkers some free food due to the inconvenience. Overall I love this restaurant, but I will not return if Alex is working the register.
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