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  • We love P.F. Chang's but man did our server ruin our experience today. 3 big fails: 1) I ordered shrimp with candied walnuts. There were not any walnuts and they didn't toss the dish in its usual sauce. So I got soggy fried shrimp with balls of lemon. I brought it up to the server and he went to ask the kitchen. A few moment later he returned and said that they had run out of those ingredients, and walked away. Now, Ideally it would be nice to know that you were out of ingredients of a dish I ordered prior to ordering it but I get it, shit happens. Here was my issue: After clearly seeing my disappointment when the dish was delivered he just walked away. Really? You're not going to give me the option to order something else? Maybe substitute the ingredient for something else? Anything? So much for customer satisfaction. Now I'm with my lady and she's the type that never complains because she gets embarrassed by the scene. I get it. I hate complaining myself. So as annoyed as I am I shut up and eat the mediocre dish without my two favorite ingredients. He was nowhere to be seen for a while so I wasn't going to chase after him. 2) There was fruit flies swimming in the soy sauce. Seriously. I showed it to the server and he just picks it up and says, "oh ya that is gross" and takes it away. I can't make this shit up. He didn't offer to bring another one over, he didn't apologize, he didn't do anything that you would normally expect. I felt like I was experiencing culture shock. 3) How long does it take to get change? Did you go out for a smoke or something? If you're reading this you should find a new profession because you're a garbage server. Side note w/ positivity. The calamari is always amazing and her chicken lo mein was perfect. It's a classy casual tasty chain worth checking out. Hope you have a better experience than I did!
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