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  • I recently moved from California to Texas with New Planet. These are highlights of my experiences with New Planet. 1. They lost 3 piece of my furniture. It took 3 1/2 weeks and escalation to the owner, Moses, to get the items found. My lesson with this is that Farah (who is supposed to handle missing items), gives the impression of not caring. She is unresponsive. Moses, however, does take things more personally and will work harder to resolve your issues. 2. Overall, I had a good experience with my salesperson, Lauren. However there was one issue ... Additional costs are possible, mainly Stairs, Long Carry and Shuttle. The first 2 were discussed with me at length prior to signing the contract. However, Shuttle costs were never mentioned. The contract does say that additional charges may apply for Shuttle. BUT, the contract does not mention that the additional costs can be 20%. That is HUGE INFO that needs to be budgeted for. One driver told me that most deliveries require shuttles, but a second driver told me that it is uncommon outside of inner city areas like Manhattan. Ask questions ... otherwise this will be sprung on you minutes before they start loading your truck. 3. The drivers who actually handled my stuff are awesome. They were skilled with handling furniture, wrapped it well, and were personable. For me they were the highlight of the experience. 4. I moved over 200 items - furniture and boxes combined. I had minor damage to a few items. No move is smooth ... one must expect that. But I felt this part of the move went very well. I gave a 4-star review because, even though I did not like the lack of communication about shuttle costs it is my impression that this is how most moving companies handle it. As for the lost items ... to me understandable and (assuming I get them back as planned) really not that big a thing.
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