I came to this Lowe's looking for a new kitchen faucet so I could attach a water filter to it in the new place we moved into. I wasn't greeted or acknowledged through the whole trek back to the faucet area which is pretty unusually for any other Lowe's I've ever been to so I figured they must have been shorthanded.
When I arrived in faucets, there were two other customers in the area and one sales associate. I looked around while Kevin S. (the sales associate) helped the other customers. He left after helping them and didn't approach me so I went after him to ask him a few questions. While I found him on his cell phone either texting or looking something up, he seemed okay about me interrupting him and he listened to what I was trying to do. He offered an even better solution (a water filter that goes under the sink, in between the cold water line and the faucet) and saved me a bunch of money. I only wish someone else would have recommended this option to me earlier because so far, this solution is working flawlessly and way more inexpensive than my Pur water faucet mounted filter I've been using for years!
I did express that I'm no handy woman and Kevin even offered to walk me through the process over the phone OR even swing by my apartment if I ran into trouble after work (and in a genuinely helpful way, not a creepy way). I was impressed with his customer service and luckily I got the installation complete with no issues in about 30 minutes. I used self checkout and was in and out of there in 20 minutes.
Based on the other reviews, my experience at this store could have gone either way but I'm glad I found someone who took the time to listen to me and save me some money!