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  • Dear Nori, until tonight, you were my family's favorite place to eat dinner at Desert Ridge. However, after spending $22 plus tax and gratuity for udon soup (yes, approaching $30 for a cup of soup), and getting home to find that the container was just over half full, your manager politely argued with me by phone that all the servings are measured. I offered to email her a photo, and just as politely let her know that this was certainly not $22++ worth of soup. Unfortunately, there was a language barrier, and she continued to reassure that me that the udon was not on happy hour (never thought it was) and that the servings were measured (as if this prevents all mistakes at all times). In conclusion, she told me she appreciated me calling and one more time that the servings are measured. The most hilarious part? Your hostess who initially answered the phone had the better sense to call it unacceptable. You are unreasonable, out of touch with what customer service is, and you have lost a regular customer.
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