I've been here a few times and was always impressed with the employees. Fast. Courteous. Friendly. But this week, when I arrived home to find that my wife's burger was not fully cooked, I drove back to get another - hoping, of course that she would not get sick from what she had already eaten. When I talked to the manager I was expecting an apology for the both the inconvenience and the potential health risk but instead, he just grabbed the burger, said he needed to see it, and ushered me along, in line so I could get my replacement. No refund. No compensation of any kind. And worst of all, no words spoken at all.
I don't expect a red carpet to be rolled out over something like this, but I at least expect an acknowledgement ( 3 words would do) of what has transpired.
Mistakes happen. But what started as a problem with my burger ended up being an issue with common decency. Needless to say, I won't spending my money here anymore.