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  • We were referred here because our car has a pearl white paint job. Some tool scratched the hell out of the wifey's car so we filed a claim with our insurance company. We were referred to New Look because they do really good work with the pearl white paint job. It's different then a regular paint job meaning more expensive because of the extra labor involved. It's a three layer process. Anyways one of the wifey's friends recommended them because they also have the pearl white paint job. Just as a note I will never buy another car with a pearl white paint job again. It's not worth the extra headache or the extra cash. But it is a sweet ass color though. Anyways we drop the car off and the person we went through at New Look John was really a nice guy. Everything seemed to go good. They even text you pictures of the process. I was surprised though how long it took. They had our car for over a week so I wasn't happy about that. We finally get the car back and we met John in front of the location. They pulled our car around and he shows us the work they did. his is where I can't believe what I'm seeing. It was one of those wtf moments. They did a great job on the areas they did paint but they clearly missed a spot. They actually left a bare spot on our bumper. It was very small but I saw it clear as day. I pointed it out to John but he kinda just looked away. I couldn't believe it how do you miss a spot unless you intentionally didn't want to paint it. So once I got over the shock of that we get in the car to leave.They marked our leather seat up. There was a black strip of tar or something on our drivers side seat. Also the car smelled lacquer or something for a few days. I felt like someone had taken our car out for a joyride because our leather seats looked really dirty and like more wrinkled then I remember them. Luckily we had the car detailed the next day and they were able to get the mark out. But like I said earlier the areas they did paint looked great but I can't believe a paint and body shop would miss a spot accidentally. Just doesn't make sense.
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