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| - Gap based on a couple of tours - Costa Rica Quest (CRQ) and Southern Explorer (SSR). CRQ I just took and Southern Explorer I did a few years ago. Gap provides generally good value for the money (hotels, transfers from place to place, activity choices, etc.) but in both cases I think they cut a couple of corners with hotel choices to meet the desired price tag. None of them were unlivable, but were unpleasant and ones I would not have chosen myself.
The amount of enjoyment you have on your tour will be made up of the activities (tour dependent), the tour leader (one I had was great, one was good), and the other folks in the group (one instance was great with a good age range, one the demo skewed old - they were nice enough but it wasn't what I was looking for).
Apologies that this review is not chock full of details, but since most won't apply to you as you'll be with different people and a different leader and likely a different itinerary its not worth writing. I believe that the administrative office is generally run well, they are on top of things, provide good information and where they've made mistakes they've made an appropriate refund.
I'm somewhere between a 3.5 and 4 on this, so I'll round up to a 4.
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