Service ... always great
Food ... always poorly cooked
I'm a huge fan of this chain. Love that wood taste. And their warm bread with olive oil is phenomenal. But this location is horrendous. Does not matter if it's busy or slow, their chefs simply don't know how to cook. Each time I've been here I've returned something.
Here are my past three visits
Visit 1 : ordered hamburger well done and cilantro chicken. Hamburger arrives medium and chicken raw
Visit 2: ordered two different styles of hamburger, both well done. Same style of burger arrives but cooked right.
Visit 3: 2 Caesar salads and cilantro chicken. Cilantro chicken arrived like a rubber.
I'll probably continue to visit but I think at every visit I'll need to scare them a bit and tell them about my recent experiences.