rev:text
| - I would imagine that an extensive root canal would be way more pleasant than this lousy excuse of a "service" department. Kia, Mazda, and Mitsubishi owners - beware!
Upon driving up to the garage, two men were at their stations with no customers or phone calls at all and neither of them had greeted me. All right, no big deal I thought, so I get out of my car and walked to one of them directly.
I talked to an older man, who looked as if I were more of an interruption, judging from his unfriendly demeanor. I told him I was here for a free oil change and handed him my mailer coupon that the dealership had sent me. After inputting some data, he took my keys, as I made my way inside to the service waiting area.
I sat there waiting. And waiting...Until I began to notice that people who came in after me got their serviced vehicles before I did. This was about an hour and a half in. I grew very frustrated and asked the cashier how much longer would it be for my car to be ready. All I came for was an oil change.
"Oh, Ed might have stepped out for lunch," she retorted, "but I'll check with Curtis to see the status of your car." She paged for him and a few minutes later, an arrogant and pompous younger man told me to sign, handed me the receipts without going over any of the results, and finally brought out my car.
If I had known I was getting this type of customer service that took nearly 2 hours, I certainly would NOT have bothered to get an oil change here at all, even if it was indeed free. Next time, I will go to my usual Terrible Herbst and pay the $30 something dollars instead - At least there they provide fast, friendly, and efficient service unlike this HORRIBLE place.
|