I don't like giving 1 stars but this Hero Burger deserves 0.
First off the cashier wasn't friendly at all. I told him I'd like a burger and he just looks at me silently. I then realized he wanted me to pick toppings. A simple "what would you like on the burger" would be nice.
When we ordered we were number 90 and 87 had just been called. About 10 minutes later our ticket was announced. After approaching the window the cook told us only half the meal was ready... Why did you call me up if it wasn't ready? She began cooking the other burger and we got it in another 5 minutes.
My partner paid $0.99 extra for cheese that they forgot. When he went up they just plopped a piece of cold cheddar cheese in. Pictures on the menu showed the cheese melted and delicious while ours looked cold and unappetizing.
Finally to top things off, avoid the fries. They were really soggy. Biggest regret was not checking Yelp before going in thinking we could rely on the Hero brand. Never again.