Let's just go ahead and admit that most of us don't have the time to hand-wash and detail our cars at home. Expecting perfection at a fast-turnaround business such as car wash isn't to be expected and should NEVER be expected.
I'm a member of their unlimited exterior washes service and it has been well worth it for me. I take my car at least twice a week and it has paid for itself. The car driers can't and most likely will never get every single spot dry on your car. They have five other cars behind you that need drying too, so expecting perfection is laudable. Also, it depends on what person you get and what kind of mood they are in sometimes. Service is always quick and friendly from the start of the car wash to the car claim lot.
I don't recommend their other services like tire gloss and interior car care though. I prefer to detail and clean my car at home and will never pay $5 for tire gloss. That's ridiculous; I could buy a bottle at Walmart for that price. Waxing and glass cleaning services? I'd pass on those too. If you're just looking for a quick wash during the month, Autobell's exterior $6.95 is more than plenty to clean your car. Save the detailing for at home.