| rev:text
| - I had a terrible experience with these guys.
They messed up my order -- printed everything incorrectly (DID NOT follow instructions), wasted my time, money and gave me a huge headache in terms of getting things resolved. Resulting in my having to file a complaint with my credit card company.
What happened is as follows:
I called Nevada and ordered several specific paper sizes for various prints. These were to go inside of frames at those same sizes (which I explained on the phone).
The prints were for an art show at The Joseph Watson Gallery.
Of course, I was quite specific in asking them if they had those paper sizes in advance as that's what I had frames set for (if they had said no, I would have used another shop - obviously).
They proceeded to print each size considerably larger than had been agreed which I only discovered after the gallery owner collected the prints and tried to place them inside of our frames. They DID NOT FIT!
Nevada claimed that this was the "Industry Standard". Meaning, every printer prints paper larger than the size you asked for. RIGHT (Doctor Evil voice)
The "Industry Standard" is what you agree with your customer, not what you arbitrarily decide after the fact.
Furthermore, go on Amazon right now and order some Epson Metallic Museum Grade 17 x 22 paper or 16 x 20 or 13 x 19...guess what sizes they come in at??? Any takers? Very good class. They come in at those exact sizes. That's the bloody "Industry Standard".
The time to tell me that they would print everything an inch or two larger than what I ordered was...when I was in the process of politely inquiring as to whether they had these paper sizes in stock.
After numerous headaches, the owner stepped in. Not the make things better mind you but to express with extreme belligerence, rudeness and condescension, his position -- that the fault was with me. And for the record, I had no experience with the owner (meaning he was not involved) until AFTER his team screwed up my art. Did he call me to talk about the issue and come to a amicable solution? NO. And I did offer a solution where they would have recouped their cost but not made a profit off of messing my order up. REJECTED!
The owner was most definitely not interested in making things right with the customer although there has been an attempt at a flame war on Yelp which seemed to require me to elongate and further explain my experience.
On to the their actual business practices: they claimed to have discounted me but no such discount was mentioned in my discussions with them. Then I saw some inflated price on their invoice with a discount applied. Odd behavior. Why would a company inflate the price and then discount it to the standard price quoted on the phone?
In addition to all of this, they forged my signature on the credit card receipt. Even IF I had given them permission to charge me, NO ONE has the right to sign someone else's name on a legal document. NO ONE!
Regarding the paper / print quality -- putting everything else aside - I did not find that it matched anywhere near the standards that I receive from REALCOLOR (http://www.realcolordesign.com/) in Los Angeles who handles most of my work. One of the issues is that the paper buckled from the ink. Meaning that it was either not dry or some other issue with the printing process. This created "waves" on the art.
Do a test print with both companies and see what you think. Pricing is also considerably lower with RealColor even taking shipping into consideration. (I do not get commission or have any association with RealColor other than as a customer)
Not recommended.
And NEVADA ART PRINTERS - Please make sure any comments you make on my PUBLIC account here are 100% accurate. Thank you.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)