If I could rate in the negative's, trust me I would. This was the worst taxi service I didn't even utilize. I called at 9:00am to be picked up from my job at 3:00pm. For background this is when I take my lunch. I was advised someone would pick me up. I was at work and someone continued to call me at 2:00pm. Since I was at work I could not answer immediately. I called back 10 minutes late when I was able to. It was the taxi driver. He stated that since I did not answer, he would no longer pick me up an was now heading in another direction. I was not instructed by anyone that I would need to verify this pick up. I would have gladly called them to verify. I instructed the driver, I understand but how are we going to solve this issue I still need to be picked up and you are no longer coming here. He advised he couldn't do it and he would call the office to have them see if someone else would come pick me up. I agreed. 10 minutes go by and I call the office since I did not yet receive a response. When I advised the woman who I way she immediately retaliated "he called you several times and you didn't answer." I advised her that I was at work and I was not advised to verify the taxi ride otherwise I would have called sooner to verify. She advised that he was already heading to a different location at this point and no one else could get me. I asked how long it would take for the originally driver to come pick me up since I still needed a ride. She was very snippy with and advised that if she sent the taxi I would have to wait. I advised that I understood I just needed to know approximately how long it would be. She rudely stated well you didn't answer your phone. At this point I got fed up with the rude remarks. I told her you do not have to be rude. She retaliated verbatim, "I'm not being rude, but I also don't have to send you a taxi." I was appalled at the lack of customer service. I was furious and I missed my lunch do to handle this incident. I advised her you are absolutely right. I no longer need your services. Never have I been spoken to in such a manor by a business location. I immediately called another taxi service that was very helpful.