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  • Do not do service with them. Unprofessional and now apparently MIA from the world. They just took everyone's money and ran. I initially had a routine schedule for them to come every week, but then out of nowhere they said it didn't seem like they're "schedules were going to match", so they basically dropped me and offered to refer me to another Pooper Scooper. I found this odd as I figured they could at least offer me a solution to make it work. Since I wanted to keep their service, I asked if I could work around their days and have them come at their convenience. They agreed and said they only run their service on Fridays now. The only problem is they never showed up ever again. I contacted them again, but now they say don't do Friday's after a certain time. At this point I'm just like what kind of company are we running here?? They only run the service in the mornings on ONE day of the week (Friday). How can anyone run a business for only one day? Well, they never showed up again and I kept asking them questions if they would come or what time would work best, but no response. Finally, I am fed up with the unreliable company and ask for my refund for that month I didn't receive service. They finally replied and said they would leave it under my doormat. I thought they would of been able to refund it back to my card since I paid the invoice online. But instead, they wanted to leave cash under my doormat?? VERY unprofessional. I still have not received my refund until this day and that was back in April 2016. It is now June 2016. I contacted them in May again, but no response. They really are MIA. I don't even know if they're still around as a company? Seems like they couldn't keep a consistent schedule to keep it running and lost all their customers. Horrible customer service, unreliable, and very unprofessional!! I would never recommend them to any dog owners. Just don't do it. Look elsewhere please and save yourself the headache.
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